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Terms & Conditions



1.1 The Buyer is the individual or organisation who buys or agrees to buy the Goods from the Seller;

1.2 The consumer shall have the meaning ascribed in section 12 of the Unfair Contract Terms Act 1977;

1.3 The contract defines the contract between You plus Me equals Us Ltd and the Buyer for the sale and purchase of Goods sold within these Terms and Conditions;

1.4 The goods defines the items that the Buyer agrees to purchase from the Seller;

1.5 The seller is Rebecca Lamb, 4 Rotherham Road, Clowne, Chesterfield, Derbyshire, S43 4PS that owns and operates You plus Me equals Us Ltd.

1.6 The Terms and conditions define the sale detailed out in this agreement and all other terms and conditions agreed in writing by the Seller;

1.7 The name of the website is www.youplusmeequalsus.co.uk


2.1 Nothing stated in this Terms and Conditions section shall affect the Buyer's statutory rights as a Consumer.

2.2 These Terms and Conditions will always apply to all contracts for the sale of Goods by You plus Me equals Us Ltd to the Buyer and shall preside over any other documentation or communication from the Buyer.

2.3 Receipt and acceptance of delivery of Goods shall be seen as conclusive evidence of the Buyer's agreement of these Terms and Conditions.

2.4 Any change to these Terms and Conditions (which would also include any special terms and conditions agreed between the parties) will not be applicable unless they have been approved in writing by You plus Me equals Us Ltd.

2.5 Any disputes or complaints should be sent to You plus Me equals Us Ltd's address stated in clause 1.5.


3.1 All orders for Goods shall be viewed to be an offer by the Buyer to purchase Goods in compliance to these Terms and Conditions and are subject to acceptance by You plus Me equals Us Ltd. You plus Me equals Us Ltd may choose not to accept an order for any reason.

3.2 Where the Goods ordered by the Buyer are not available from stock the Buyer shall be notified immediately and then provided with a choice to either continue to wait until the Goods are available from stock, choose an alternative option or cancel the order and receive a full refund within 14 days.

3.3 If the Buyer encounters any difficulties when placing an order through the Website they should contact You plus Me equals Us Ltd by email or telephone to resolve it.

3.4 When ordering Personalised items, all effort must be made in ensuring that all wording is spelt correctly. The exact text provided will be used by You plus Me equals Us Ltd. A proof will be sent out to the buyer prior to creating the product, this will require approval before the item is created.


4.1 The price of the Goods shall be that stipulated on the Website. The price is inclusive of VAT. The price excludes delivery charges.

4.2 The total purchase price, including VAT and delivery charges, if any, will be displayed in the Buyer's shopping cart prior to confirming the order.

4.3 After the order is received You plus Me equals Us Ltd shall confirm by email the details, description and price for the Goods together with information on the right to cancel.

4.4 Full payment of the price stated plus VAT and delivery charges must be made before the goods will be created and dispatched.


5.1 You plus Me equals Us Ltd reserve the right to periodically update prices on the Website, which cannot be guaranteed for any period of time. You plus Me equals Us Ltd will endeavour to ensure prices are correct at the point at which the Buyer places an order.

5.2 You plus Me equals Us Ltd reserve the right to withdraw any Goods from the Website at any time.

5.3 You plus Me equals Us Ltd shall not be liable to anyone for withdrawing any Goods from the Website or for refusing to process an order.

5.4 All sizes and measurements of Goods given on the Website are approximate and therefore for the Buyers guidance only. You plus Me equals Us Ltd have made every effort to describe goods sizes, lengths and colours as accurately as possible. However, colours and images are dependent on the Buyers own monitor and browser. You plus Me equals Us Ltd cannot guarantee that Goods appear exactly the same on all monitors. All Goods are described as accurately as possible.

5.5 You plus Me equals Us Ltd endeavours to ensure that this Website is free from viruses or defects. It cannot however guarantee that the Buyers use of this Website or any websites accessible through it will not cause damage to the Buyers computer. It is the Buyers responsibility to ensure that the right equipment is available to use the Website. You plus Me equals Us Ltd makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive. Except in the case of negligence on You plus Me equals Us Ltd part, no liability will be accepted for any loss or damage which may arise to computer equipment as a result of using this Website.

5.6 The Website may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and the Buyer acknowledges and agrees that You plus Me equals Us Ltd is not responsible for the content or availability of any such sites.

5.7 All copyright, trademarks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to You plus Me equals Us Ltd or otherwise used by You plus Me equals Us Ltd as permitted by law.

5.8 Disclaimer: You plus Me equals Us Ltd is not connected to or affiliated with any individual named person on the Website. You plus Me equals Us Ltd are not representing these individuals nor are they official sites of them. Except where expressly stated to the contrary, persons (including their names and images), third party trademarks and images of third party products, services and/or locations featured on this website are in no way associated, linked or affiliated with You plus Me equals Us Ltd and the Buyer should not rely on the existence of any such association, link or affiliation. Any trademarks or names featured on the Website are owned by respective trademark owners. Where trademarks or any individuals name is referred to it is used solely to describe or identify the Goods or services and is in no way an assertion that such Goods or services are endorsed by or connected to You plus Me equals Us Ltd. All rights reserved.

5.9 When accessing the Website the Buyer agrees to access the content solely for personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.


6.1 Where Goods may only be purchased by persons of a certain age the Buyer will be asked when placing an order to declare that they are of the appropriate legal age to purchase the Goods.

6.2 If You plus Me equals Us Ltd discovers that the Buyer is not legally entitled to order certain Goods, You plus Me equals Us Ltd shall be entitled to cancel the order immediately, without notice.


7.1 Goods supplied within the UK will normally be delivered (Standard Delivery) within 7-10 working days of acceptance of order.

7.2 Goods supplied outside the UK will normally be delivered within 7-10 working days to Europe or 12-18 working days to ROW from date of acceptance of order.

7.3 Where a specific delivery date has been agreed, and where this delivery date cannot be met, the Buyer will be notified and given the opportunity to agree a new delivery date or receive a full refund.

7.4 You plus Me equals Us Ltd shall use its reasonable endeavours to meet any date agreed for delivery. In any event time of delivery shall not be of the essence and You plus Me equals Us Ltd shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.

7.5 Delivery of the Goods shall be made to the Buyer's address specified in the order and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.

7.6 Risk in the Goods shall pass to the Buyer upon delivery of the Goods, or where the Buyer fails to take delivery at the agreed time, at the time delivery was attempted.

7.7 Title in the Goods shall not pass to the Buyer until payment of the price has been made in full.


8.1 You plus Me equals Us Ltd is unable to accept any returns of Personalised Plaques or Personalised Wall Quotes or any Personalised Product purchased other than defective or damaged items.

8.2 The Buyer may cancel the order for any reason up to the point of dispatch and any payments made by the Buyer shall be refunded in full within 28 days. *This does not include any Personalised Products where work has already commenced.

8.3 The Buyer shall inspect the Goods immediately upon receipt and shall notify You plus Me equals Us Ltd by email, within 7 days if the Goods are damaged or they do not comply with any of the Contract. Under the Distance Selling Regulations the Buyer has the legal right to cancel the order within 7 days of receipt of the Goods. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods.

8.4 Where a claim of defect or damage is made, the Goods shall be returned by the Buyer to You plus Me equals Us Ltd within 28 days of delivery. The Buyer shall be entitled to a replacement or a full refund (including delivery costs) plus any return postal charges if the Goods are in fact defective.

8.5 In the event of cancellation Goods must be returned by the Buyer at the Buyer's expense within 28 days of cancellation in the original packaging and should be adequately insured during the return journey. The Buyer will receive a refund of all monies paid for the Goods excluding delivery charges, if any, and excluding return postal charges. If the Buyer fails to return the Goods following cancellation, You plus Me equals Us Ltd shall be entitled to deduct the cost of recovering the Goods from the Buyer.

8.6 Where returned Goods are found to be damaged due to the Buyer's fault the Buyer will be liable for the cost of remedying such damage.



In addition to these Terms and Conditions, the following terms and conditions shall apply to the sale of gift vouchers:

9.1  Gift vouchers will be dispatched within 24 hours of acceptance of order and will be delivered by email to the address given by the Buyer when the order was placed. Payment must be made via the Website.

9.2 The Buyer must notify You plus Me equals Us Ltd of any discrepancy in a delivery as soon as possible but in any event within 7 days of the delivery of the vouchers.

9.3 Risk of loss, destruction or damage to the vouchers remains with You plus Me equals Us Ltd until delivery to the Buyer where upon risk shall pass to the Buyer.

9.4 Gift vouchers may be exchanged for any goods offered on the Website. Vouchers cannot be redeemed for cash in part or whole. Vouchers are not sold on a sale or return basis and no return will be permitted unless it can be demonstrated that You plus Me equals Us Ltd has been in error in fulfilling the Buyer's order.

9.5 Gift vouchers are valid for 6 months from the date of purchase and cannot be renewed once they have expired. Vouchers cannot be replaced if lost or damaged.


10.1 Except as may be implied by law where the Buyer is dealing as a Consumer, in the event of any breach of these Terms and Conditions by You plus Me equals Us Ltd the remedies of the Buyer shall be limited to damages which shall in no circumstances exceed the price of the Goods and You plus Me equals Us Ltd shall under no circumstances be liable for any indirect, incidental or consequential loss or damage whatever.

10.2 Nothing in these Terms and Conditions shall exclude or limit the liability of You plus Me equals Us Ltd for death or personal injury resulting from the negligence of You plus Me equals Us Ltd or that of You plus Me equals Us Ltd's agents or employees.


No waiver by You plus Me equals Us Ltd (whether express or implied) in enforcing any of its rights under this contract shall prejudice its rights to do so in the future.


You plus Me equals Us Ltd shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to, acts of God, strikes, lock outs, accidents, war, fire, failure of any communications, telecommunications or computer system, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and You plus Me equals Us Ltd shall be entitled to a reasonable extension of its obligations.


If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid illegal or unenforceable provision eliminated.


You plus Me equals Us Ltd shall be entitled to alter these Terms and Conditions at any time but this right shall not affect the existing Terms and Conditions accepted by the Buyer upon making a purchase.


These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.